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ISA23 Frequently Asked Questions

General FAQs

Where is ISA23 taking place?

ISA23 will be held at both the Sheraton Phoenix Downtown and the Phoenix Convention Center.

What are your health and safety guidelines?

ISA remains vigilant in prioritizing the health and safety of all ISA23 attendees. We will update this page with the latest information and guidelines as they become available. Please refer to the hotel and convention center health and safety protocols below and reach out to us if you have any questions at info@isapartners.org.

Sheraton Downtown Phoenix Health and Safety Information

Phoenix Convention Center Health and Safety Information

COVID-19 testing at PHX International Airport

What are your cancellation policies?

Registration: Cancellations must be made by Monday, April 3, 2023, and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows. Hotel reservations canceled within 72 hours of the arrival date will be charged a 1-night stay by the hotel.

Exhibitor Booths: Cancellations must be made by Monday, April 3, 2023, and are subject to a $375 processing fee. No refunds will be issued on cancellations received after this date.

What is the deadline to register?

There is no deadline to register for ISA23.

Which airport should I fly into?

the Phoenix Sky Harbor International Airport (PHX) is 4.9 miles (8 min) from the ISA23 Hotel: Sheraton Downtown Phoenix.

Where do I book my hotel?

Get the special ISA23 discounted room rate of $229/night + tax for your stay at the Sheraton Downtown Phoenix. Rate extended 2 days pre/post-event based on availability. The discounted room deadline is: Tuesday, March 28, 2023.

Learn More and Book Your Hotel

Can non-members register to attend ISA23?

Of course! But if you’re not an ISA member, you should consider joining to get the discounted pricing for ISA23 and to take advantage of all other member benefits. Learn more about membership HERE or schedule a quick call with ISA President, Brendan Breen HERE.

When will the ISA23 registrant list be released?

Approximately 8 weeks prior to the event.

When can I start making private meeting appointments?

The new and improved appointment scheduling tool will launch on March 15, 2023!

Is there an ISA23 mobile app?

Yes, and it'll be launching on March 15 - so stay tuned!

Are there any private meeting spaces available for exhibitors or a company to use?

For private meeting rooms, please contact the Sheraton Downtown Phoenix directly. The Sheraton has a variety of differently styled rooms, all with TV hook ups, you can rent by the hour to host quick meetings. Guests can easily reserve onsite by swiping their credit card at the door.

Room
Room
Room

Do we have to pre-register for any of the education sessions?

No.

What is the dress code for the event?

Business casual.

Exhibitor FAQs

Where will exhibiting take place?

Phoenix Convention Center
100 N. 3rd St.
Phoenix, AZ 85004
West Halls 1 – 3

What is included in my booth purchase?

8' High Backwall Drape with 3' High Sidewall Drape - Blue

7" x 44" Cardstock Identification Sign

6’ x 30” Skirted Table- Black

4 Side Chairs

1 Wastebasket

When can exhibitors move in?

Monday, April 17, 2023 from 8:00 AM to 5:00 PM

When can exhibitors move out?

Wednesday, April 19, 2023 from 2:30 PM to 5:30 PM

*Important: Move out will commence AFTER the Closing Keynote.

What are the exhibiting hours?

Tuesday, April 18, 2023
1:00 PM to 5:30 PM

Wednesday, April 19, 2023
8:00 AM to 12:30 PM

Can I exhibit only and not be a registrant?

No, you must be a registrant.

What can we display in our booth?

You can display whatever you would like – the only limit is size and that can be discussed with the ISA23 show decorator, Shepard: orders@shepardes.com or 404-720-8600, Event Code: L113690423

How can my company prepare for networking on the show floor?

Check out the ISA23 Networking Playbook for tips on getting the most value out of your interactions as ISA23. VIEW THE PLAYBOOK

What is the booth cancellation policy?

Cancellations must be made by Monday, April 3, 2023, and are subject to a $375 processing fee. No refunds will be issued on cancellations received after this date.

Do we need to have a booth/display?

No, it is not mandatory to have a booth. Booths are best for those companies looking to showcase their products and services, and/or looking to have a hub for their company to utilize for private meetings.

If you plan to have several meetings during ISA23, it is highly recommended that you purchase a booth.

How do we record any leads or requests for information?

We have a lead retrieval system you can order – this is through ATS. The information will be included in the Exhibitor Kit.

Is internet provided on the show floor?

Internet is available in public areas of the convention center, NOT including the ISA23 Exhibit Hall.

Within the Exhibit Hall, basic internet connection can be purchased on-site through your phone or laptop for $79.95/day. For more advanced internet connection options, see the Exhibitor Kit for more information.

I would like to work with ISA to create a custom booth size that is currently not on the floor map, who should I contact?

Please contact Destani Barr, Director of Events @ dbarr@isapartners.org

Additional questions? Send us an email at info@isapartners.org for further assistance.

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To all ISA Members and ISA Atlanta 2020 Attendees,

After continuous monitoring of the evolving situation with the novel coronavirus (COVID-19) and much deliberation, the Industrial Supply Association (ISA) is announcing today that the ISA Board of Directors have voted to cancel ISA Atlanta 2020 scheduled to take place April 20-22 in Atlanta, Georgia. Everyone at ISA understands and appreciates the time, effort, and resources that you have put into preparing for this event. Like you, we have been working hard, and were looking forward to coming together to Engage, Learn and Lead.

This decision was made after careful review of the most recent facts from the Centers for Disease Control (CDC), World Health Organization (WHO), the Georgia Department of Public Health and other local authorities. Ultimately, the health, safety and well-being of our members, management team and the community at large led to this decision. Although difficult, as this decision comes at a significant cost to ISA which is a nonprofit, we know it’s the right thing to do.

With that in mind, it’s important to note that ISA is YOUR ASSOCIATION and ISA is OUR INDUSTRY. With over 118 years of history, our mission is to provide the strategies and tools to help companies remain relevant throughout industry change. This global pandemic, combined with the accelerating disruption we all are facing, demonstrates now more than ever the need for ISA to continue its pursuit of Leading the Channel Forward®.

The good news is that we have the financial strength to weather this storm. We plan to access our financial reserves to make that happen. These reserves are intended to protect ISA in times like this and for investing in value added programs that benefit ISA members and our industry.

With this decision, we are prepared to refund 100% of all registration, booth and sponsorship fees. However, recognizing the significant impact on our reserves, we are asking for your consideration in donating your registration, booth fees and/or sponsorships to the ISA Foundation, all or in part, at the level your organization is able to support. Foundation funds will only be used for education, research and/or scholarships and your organization will be recognized as a supporting patron of the Foundation helping ISA continue its mission critical purpose. Your donation will help continue the momentum and fuel the future of the Industrial MROP Channel. We recognize the magnitude of this ask, but if each company can help in some way, together, we will strengthen ISA, our community and industry overall.

In the coming weeks, a member of the ISA team will contact all ISA Atlanta 2020 participants to discuss refunds and or donations. Due to the large number of companies and attendees we ask for your patience as we begin this process. This is a priority and will be given the urgency it deserves.

In closing, I would like to thank everyone that has reached out with overwhelming support and positive feedback regarding the path and mission we are on. To all, please keep an eye out for upcoming announcements regarding the Lifetime Achievement Award, Innovation Impact Awards, Phase 2 Analytics for Distributor, Manufacturers and IMRs, Scholarships and so much more.

On behalf of the ISA Board of Directors, I would like to thank you for your patience throughout this decision-making process and your commitment to your association – ISA.

Stay up to date with the latest information we have here.

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Cancellation Policy for Registration:

The Emerging Leaders Virtual event will be recorded and available for thirty days after September 2nd 2020. Due to the virtual accessibility of this summit, no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

The Women in Industry Virtual Summit 2020 will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

Economic Guidance: Gearing Up for Growth Webinar will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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First-Time Attendee Non-Member Rate Policy

This policy is for first-time attendees whose company has never been an ISA member or, whose company has not been an ISA member for the past 3 years.

Defining “First-Time”:

Occurrence:

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Emerging Leaders Hot Pass

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Emerging Leaders All Access Pass

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Member Rate Policy

To qualify for member rates, 2020 membership dues must be paid.

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Non-exhibiting Rate Policy

Non-exhibiting rate is for the first attendee only – any additional attendees, see the Member or Non Member rates.

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